Review of Service Street: Exemplary Automotive Service Outstanding Service for a 2011 Kia Sorento Three weeks ago, I had the pleasure of experiencing the exceptional service provided by Service Street, an automobile service business that truly stands out in its field. My 2011 Kia Sorento had been plagued by a series of issues that left me feeling frustrated and concerned about the safety and reliability of my vehicle. From the moment I contacted Service Street, I believed I was in capable hands. I have been driving and caring for a vehicle since 1974, so I have seen great service to not so great, and everything in between. Prompt and Professional Communication - One of the first things that impressed me about Service Street was their prompt and professional communication. Upon arriving, I was greeted by Steve, a friendly, professional and knowledgeable representative who patiently listened to my concerns. They were able to accommodate my schedule, which was a relief. Thorough Diagnosis and Transparent Assessment - When I arrived at Service Street, I was immediately struck by the clean and well-organized facility. The staff greeted me warmly and quickly got to work assessing my Kia Sorento. The technicians conducted a thorough diagnosis, identifying several issues that needed attention. What stood out to me was their transparency throughout the entire process. Steve explained each problem in detail, using layman's terms to ensure I fully understood the situation. I then asked him to explain the situation again on the phone to my husband, and he patiently, and eagerly did so. Additionally, he provided a clear and detailed estimate of the costs involved, leaving no room for surprises. Expert Repairs and Attention to Detail - Service Street's technicians demonstrated a high level of expertise and attention to detail when working on my vehicle. They addressed every issue with precision and care, ensuring that the repair was carried out to the highest standards. The major concern was the cause of my engine light coming on. This was a serious concern and was given the attention it deserved. They also performed a comprehensive inspection to ensure there were no additional underlying issues that could cause problems in the future. Exceptional Customer Service - Throughout my experience with Service Street, I was continually impressed by their exceptional customer service. Steve and the other staff were always courteous, attentive, and willing to go the extra mile to ensure my satisfaction. They kept me informed about the progress of the repairs and promptly addressed any questions or concerns I had. Their commitment to providing a positive customer experience was evident in every interaction. Fair Pricing and Value for Money - One of the most significant concerns when dealing with automotive repairs is the cost involved. I knew it would be an investment to get this taken care of. Service Street's pricing was fair and competitive, offering excellent value for the quality of work performed. Steve provided a detailed breakdown of the costs, ensuring complete transparency. I felt confident that I was getting my money's worth and appreciated the honesty and integrity. Post-Service Care - After the repairs were completed, Service Street conducted a post-service review to ensure that I was completely satisfied with the work done on my Kia Sorento. They also provided valuable maintenance tips to help me keep my vehicle in top condition. This level of care and attention to detail is a testament to their commitment to customer satisfaction. Conclusion - In conclusion, my experience with Service Street was nothing short of exceptional. Their prompt and professional communication, thorough diagnosis, expert repairs, attention to detail, exceptional customer service, fair pricing, and post-service review all contributed to a positive and satisfying experience. My 2011 Kia Sorento is now running well, and I have complete confidence in the quality of their work. I highly recommend Service Street to anyone in need of automotive repairs and maintenance. They have proven themselves to be a reliable and trustworthy service provider (not just with this issue, but with another vehicle previously), dedicated to ensuring the satisfaction of their customers. If you're looking for a service center that will treat your vehicle with the utmost care and professionalism, look no further than Service Street.